IT Service Owner / IT Service Coordinator

Athens, Greece

Job Type

Full Time (Hybrid - remote & on-site)

About the Company

What makes us who we are today…


At EPiC Studios we develop innovative and creative products and services that provide total communication and information solutions. Among a plethora of services, web design and development, tailor made applications, business-to-business applications, business-to-client applications, are few that we offer. Satisfied clients in Greece and Ireland bear testimony to the quality of our work.

The general purpose of EPiC Studios is to develop and promote advanced information technologies for multi-user operation.

EPiC Studios’ business philosophy is to assure the highest quality product, total client satisfaction, timely delivery of solutions and the best quality/price ratio found in the industry. Our emphasis is on offering a high degree of product user friendliness through a positive, creative and focused company staff.

About the Role

As a  Service Owner you will support banking and fianance products and complex customer requirements. You will work collaboratively with System Architects & Product Managers , Technology Architects and the Platform & Services function to create the Service Design.

You will be responsible for delivering a particular service within the agreed service levels, as also you wil be accountable for the overall design, performance, integration, improvement, and management of the particular service

Typically, you will be acting as the counterpart of the Service Level Manager when negotiating Operational Level Agreements (OLAs). Often, you will lead a team of technical specialists or an internal support unit.

Responsibilities

  • Represents the service across the organization

  • Manages the risk of operating the service

  • Designates technical lead

  • Coordinates communication among support staff and systems staff

  • Provides input in service attributes such as performance, availability, security, etc.)

  • Understands the service (components, etc.)

  • Serves as the point of escalation (notification) for major incidents

  • Ensures that any changes to the service under their care follows the current change management work practice

  • Participates in external service review meetings (with the business)

  • Is responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained

  • Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service

  • Ensures that performance meets the requirements of SLAs and OLAs

  • Provides reporting and metrics on performance of service

Requirements

  • Degree in higher education in a field related to the provision of information or banking services

  • Experience in the design and operation of complex information systems

  • Excellent communication and collaboration skills with customers and suppliers - team spirit

  • Familiarity with modern information and communication technologies

  • Project Management skills and familiarity with relevant methodologies / techniques.

  • Familiarity with Information Security principles

  • Excellent knowledge of English language (verbal and written)

  • Excellent knowledge of operating Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

  • Fluent in speech and communication in written and oral form

  • Analytical thinking

  • Feeling responsible for managing sensitive information

  • Fulfilled military obligations (for men)

Nice to have

  • Experience in banking operations and operations as well as banking IT applications

  • Experience in using ticketing software systems

  • Training in IT service management and the requirements of ISO 20000

Benefits

  • An attractive compensation package

  • Hybrid work model (remote and on premise)

  • Monthly Vouchers

  • Private Insutance Plan

  • Flexible daily schedule

  • Opportunity to work with a highly talented and experienced team in state-of-the-art projects, in Greece and abroad

  • Access to resources for professional and personal development